Delivery & Returns
Everything you need to know about getting your order — local Wigan delivery, nationwide frozen shipping and our returns policy.
Dispatch Times
If you purchase before 12pm we will endeavour to despatch your order the same day.
We offer a pay online for collection in store service, completely free. Collection from:
Unit 16, Kingfisher Court, Lockett Road, Wigan, WN4 9DW
Local Delivery Charges
An extra £5 charge applies to all frozen item deliveries to cover insulated packaging and frozen transit costs.
Not sure which zone you're in?
Free on orders over £25 · £9 same/next day · Nationwide frozen shipping also available
Out of Delivery Zone Charges
For customers outside our local delivery zones, we offer nationwide shipping at the following rates:
An extra £5 charge applies to all frozen item deliveries nationwide.
Returns Policy
We want you to be completely happy with your order. If you need to return an item, please follow the guidelines below.
All returns must be made within 14 days of purchase.
All goods must be in their original, new, unopened condition as delivered.
Please ensure the product is securely packaged for return. We do not accept liability for items damaged in transit back to us.
The Dog Outlet
Unit 16, Kingfisher Court
Wigan, WN4 9DW
Contact us before sending anything back — 01942 719228 or info@thedogoutlet.co.uk